Product information
FAQS: Frequently asked questions on CEREC products
Below you will find answers to a wide range of questions about the different CEREC products. If you cannot find your personal question, you have the possibility to submit your question to us via our contact form.
Frequently asked questions on our Intraoral scanners
Technical details Primescan
Within CEREC SW, Primescan models can be used for all indications supported by Omnicam. Models created and exported can be used for any CAD/CAM dental application, including dental surgery and orthodontics.
Primescan’s outstanding full-jaw accuracy offers the potential to digitize future indications that today can only be treated conventionally.
Surfaces of the following materials can be captured without coating:
• Enamel and dentin, dry, wet, and coated with blood.
• Oral soft tissue.
• Composite restorative materials.
• Ceramic restorative materials (polished, see limitations below).
• Metal such as gold, titanium and amalgam(see limitations below).
Powdering the teeth does not have a significant effect on scan performance.
Fully translucent materials, e.g. glass may require coating prior to capturing. The recommended coating agent in these cases is CEREC Optispray. A layer of minimum thickness is sufficient.
Both products feature identical hardware. Pre-installed software and licenses differ, with the CEREC SW only being installed on CEREC Primescan units.
Every Primescan AC can be upgraded to a CEREC Primescan AC.
Yes, the Connect SW 5.x is included in every acquisition unit with delivery as well as one Inbox license. This enables a smooth workflow between the dentist and his or her laboratory.
The innovative Smart Pixel Sensor processes more than 1,000,000 3D points per second, producing photorealistic and highly accurate data.
In certain aspects, Primescan was viewed as the most accurate among the tested intraoral scanners that were compared in an in-vitro study.* Its dynamic depth scan technology enables perfect sharpness and outstanding precision, even at a measuring depth up to 20 mm – an absolute advantage for deeper-lying indications.
*Ender et al, Accuracy of complete- and partial-arch impressions of actual intraoral scanning systems in-vitro, Int J Comput Dent 2019; 22(1); 11- 19; in the peer group of intraoral scanners, which did not cover several systems commercially available today, Primescan showed the best median and mean values across complete arch, anterior and posterior segments, few statistical limitations apply
Acquisition Center (AC)
Both for its touchpad and its monitor touchscreen, all Windows 10 gestures are supported.
- Battery running time (during operation, i.e. scan): More than 60 minutes
- Battery standby time: Up to 4 hours
The acquisition unit is equipped with a touch monitor that includes an on-screen keyboard, which is opened automatically when needed.
Software & Interfaces
Yes, the data can be used in the inLab software.
Yes. CEREC SW 5 has the same compatibility as the previous version.
No, this is not possible.
Yes, it is possible to operate two CEREC scanners (even CEREC Primescan and CEREC Omnicam) with one milling unit, e.g., via a wireless connection.
Yes. Primescan AC can be upgraded to a chairside unit by just purchasing CEREC SW 5. As soon as you have CEREC SW 5, you can work with a CEREC milling unit and CEREC SpeedFire.
Yes, data can be exported via STL or to 3rd party CAD software at any lab using Inbox via the Connect Case Center.
If there is no CEREC SW installed, it’s not possible to design at all. If CEREC SW has been installed without licenses, it can be used in demo mode to design restorations, but these cannot be exported or manufactured.
Only with a CEREC SW license can restorations be designed and produced.
Yes, by exporting the data as an STL file, models can be printed with all common 3D printers.
Graphical User Interface (GUI)
- Tap
- Double Tap
- Touch-Drag (horizontal/vertical) [sliders, scroll bars, drag-and-drop, …]
3D Scene (View)
- Tap
- Long Tap
- 1-Finger Touch-Drag (horizontal/vertical) [rotate]
- 2-Finger Touch-Drag (horizontal/vertical) [pan]
- 2-Finger Pinch and Spread [zoom]
- 2-Finger Rotate
Design Phase
Tap and Hold: Tool wheel opens
Yes, STL export of scan data is already included in the CEREC Software, Connect Software and CEREC Ortho Software. No additional license is necessary.
All our scanners come with an Inbox license to enable a smooth workflow to all labs. Therefore, we are as open as possible. However, we also provide a large number of seamless workflows and workflows with validated partners.
The Connect Case Center Inbox is a software application that allows receiving cases through the Connect Case Center and importing them into any lab software.
Each CEREC Primescan AC and Primescan AC is delivered with a free-of-charge license voucher which you can give to a laboratory of your choice. Additional licenses can be ordered.
FAQs: Frequently Asked Question on CEREC Omnicam
- A CEREC Omnicam, which is suitable for shade analysis
(you can check this with the Omnicam Check Tool, which can be found within the topic "Shade Detection" on this page) - A color calibration set (REF number: 66 30 714)
- Software version:
- CEREC Software 4.5.0 or later
- CEREC Premium Software 4.5.0 or later
- CEREC Software 4.5.0 or later
FAQs: CEREC milling and grinding units
CEREC Omnicam is compatible with CEREC Primemill (not Bluecam).
There is just an update to CEREC SW 5.1.1 that is necessary.
Milling fromt he following serial numbers are “Dry Ready”. This means they have integrated vents in the milling chamber, thus can be used for dry milling without any retrofitting:
- CEREC MC: 202544
- CEREC MC X: 237931
- CEREC MC XL Premium Package: 305680
Milling units from the following serial numbers are “Dry Prepared” and can be retrofitted to “Dry Ready” for dry milling zirconia with a CEREC Suction Unit
- CEREC MC 202501
- CEREC MC X 236001
- CEREC MC XL PP 304801
A retrofit kit can be ordered for “Dry Prepared” units which includes all necessary components for dry milling zirconia. The retrofit can be completed in the field by a technician and takes about 45-60 minutes.
Unfortunately, milling units produced before these serial numbers cannot be retrofitted to “Dry Ready”.
No, there are no qualitative differences between wet milling and dry milling. Accuracy and detail of the result are identical in both processes. There are also no time differences between wet and dry milled restorations. Only the pre-drying time during sintering of zirconium oxide is eliminated with dry-milled restorations.
FAQs: Frequently Asked Questions - Performance Upgrades
You do not need a Performance Upgrade if you bought an Omnicam AC with the new cart in 2019. Primescan users do not need to update their Primescan AC.
There are two different kinds of Performance Upgrades:
- Performance Package
- Upgrade PC
Upgrade Advisor
Upgrade Advisor Software Generation 5 74 MB
Please use this tool to check the hardware status of your Acquisition Center.
Please use this Upgrade Advisor in order to find out which Performance Upgrade you need.
Upgrade Advisor
Upgrade Advisor Software Generation 5 74 MB
Please use this tool to check the hardware status of your Acquisition Center.
The Performance Package for Software Generation 5 contains components for upgrading your Acquisition Center(AC):
- new SSD drive with Windows 10 operating system
- additional working memory
Please contact your dealer who is already informed about the Performance Upgrades and will take all necessary steps to upgrade your Acquisition Center.
FAQs: Frequently Asked Questions on OraCheck
Customers who invested in OraCheck 2.15 and do not want to upgrade, will be supported by Cyfex. Dentsply Sirona will support Version 5 and above.
OraCheck runs on all Primescan AC, Omnicam AC and CEREC AC which are upgraded to Windows 10. In addition, OraCheck runs on all Windows 10 PCs which fulfill the following requirements:
- CPU: i7-3930K @3.2GHz
- RAM: 16 GB
- Graphics card: GTX 580
- Screen Resolution: 1280x1024
The OraCheck application requires a valid OraCheck license. It will be installed by the license manager on the USB License Stick (Codemeter) or on the virtual Codemeter Stick.
Similar to the Connect Case Center Inbox, the virtual Codemeter Stick is installed together with the installation of the license manager.
If you install the license on the virtual stick, your PC and the license are linked irreversibly. That means that if your PC is broken, the license will be lost. Optionally, you can order a physical Codemeter Stick from your dealer.
Yes, you can run OraCheck on a Windows 10 PC which fits the necessary requirements. Furthermore, you need to have a valid OraCheck license on your PC.
Yes, OraCheck can import STL files and analyze the data. OraCheck may be a useful extension for intraoral scanners without an analysis function.
However, Dentsply Sirona does not guarantee that working with STL files is possible in every case.
It is not possible to answer this question completely. Accuracy depends on the accuracy of the acquisition system. Geometries are interpreted without any changes.
The visualisation of the analysis results i